Privacy Policy
Overview
We, the providers of BxLink©, Viewer+©, and other associated software and services (the “Providers”), respect your right to personal privacy. We do not rent, sell, or share personal information about you to anyone except where necessary to provide you with the amazing services available here. We collect and use information gathered through our Web site and services.
This privacy policy (“Privacy Policy”), together with our other Terms of Service and any other documents referred to in this Privacy Policy, sets out the basis on which any personally identifiable information (Personal Data”) we collect from or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it with respect to your use of BxLink, Viewer+, and other associated software and services (“the Service”).
By using the Service, you are accepting the terms of this Privacy Policy. In the event of a conflict between the terms of this Privacy Policy and the Terms of Service, the Terms Of Service will prevail.
Information we may collect from you
We may collect and process the following information about you.
Information you give us. If you decide to register with or use the Service, you will be asked to provide certain information about yourself. You will voluntarily provide us with Personal Data, which includes your name, email address, and contact details when you:
· Purchase or register to use the Service.
· Sign up to use the Services via an integrated service, such as Google.
· Request and receive Customer Support.
· Provide billing and payment information.
· Register for offers or events.
· Post comments on our website.
· Participate in discussion boards or other social media functions on our website.
Information we collect about you. Each time you use the Service, we may automatically collect the following information:
· Technical information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol (IP) address, the address of the web page you visited before using the Service, your browser type and settings, the date and time of your use of the Service, information about your browser configuration and plug-ins, language preferences and cookie data.
· Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
· We may also collect publicly accessible data about you from social media websites that you visit when using the Service.
· We may also collect non-personally identifiable information (e.g., gender and location) to assist in providing the Service to you. Non-personally identifiable information by itself cannot be used to identify or contact you. However, this information may be combined with other identifiers in a way that enables you to be identified.
By submitting your Personal Data and non-personally identifiable information, you consent to the collection, use, and transfer of your information in accordance with the terms of this Privacy Policy.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected via the Service. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
Email / IP Addresses
We hate spam and assume you do, too. We won’t sell your email address or give your IP Address to anyone. We use IP addresses internally to maintain system security, analyze trends, manage our product and services, and gather aggregated data for analysis. We will also use your email and information to communicate with you in conjunction with the services we offer.
Use of Cookies
We use cookies on our website to distinguish you from other users of our website and Service. This helps us provide you with a good experience when you browse our website and also allows us to improve the website and service. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
If you are under 16 years of age
If you’re under the age of 16, you may not have an account on the Service. We do not knowingly collect information from or direct any of our content specifically to children under 16. If we learn or have reason to suspect that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our Terms of Service for information about account termination.
Uses made of Information
We will only use information held about you for the following purposes.
Information you give to us: We will use this information:
· To understand and improve our Services to you.
· To ensure that content from our Service is presented in the most effective manner for you and for your computer.
· To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.
· To administer your account and keep track of billing and payments.
· To keep the Service secure by investigating and preventing abuse and fraud.
· To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
· To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
· To notify you about changes to our Service.
Information we collect about you. We will use this information:
· To administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
· To improve our Service to ensure that content is presented in the most effective manner for you and for your computer.
· To allow you to participate in interactive features of our Service when you choose to do so.
· To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you.
· To make suggestions and recommendations to you and other users of our Service about services that may interest you or them.
By using the Service, you agree that we can access, aggregate, and use non-personally identifiable data we have collected from you. This data will in no way identify you or any other individual. We may use this aggregated non-personally identifiable data to:
· Assist us to better understand how our customers are using the Service.
· Provide our customers with further information regarding the uses and benefits of the Service.
· Provide useful business insights from the aggregated data.
Information we receive from other sources. We may combine this information with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). By using the Service, you consent to Personal Data being collected, held, and used in this way and for any other use you authorize.
Disclosure of your information
We may share your Personal Data with any member of our group, which means our subsidiaries, our business partners that are directly related to providing your service, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Information we share with third parties. We may share your information with selected third parties, including:
· Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you and for the purposes of providing part of the Service to you. Such third parties supply the hardware infrastructure, storage, and associated services necessary for us to provide the Service. All information submitted to third parties will be encrypted using SSL technology. By using our websites and/or the Service, you consent to our third-party service partners having access to your Personal Data.
· Analytics and search engine providers that assist us in the improvement and optimization of our Service.
Personal Data we disclose to third parties. We follow strict guidelines in the storage and disclosure of information that you have given us to prevent unauthorized access. We comply with the laws of the countries in which we operate. We may disclose your Personal Data to third parties:
· In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets.
· If any of the Providers or substantially all of the assets of any of the Providers are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
· If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Customer Terms and/or any other agreements, or to protect the rights, property, or safety of the Providers, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
In complying with court orders and similar legal processes, we strive for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information unless we are prohibited by law or court order from doing so or in rare, exigent circumstances.
Your rights
Consent. By registering, logging in, and using the Services, you are also subscribing to our marketing communications. As such, we will use your name and email address to communicate with you. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may opt to stop receiving our marketing emails by following the instructions in the unsubscribe section of such emails.
We send push notifications from time to time in order to update you on any service updates, events, and promotions we may be running. If you no longer wish to receive these communications, please inform us at support@lumeadigital.com. If you change your mind about being contacted in the future, please click on the opt-out options included in emails or the Service, and we will remove you from our mailing lists.
Access to information. You have the right to access information held about you.
Right to deletion, rectification, and data export. We permit you to delete, rectify, and export information you have provided to us, subject to the conditions of our Customer Terms and our legal obligations set out below.
Retention. We retain Personal Data for as long as we provide the Services to you or your account remains open. However, we may keep some data after your account is closed or you cease using the Service for the purposes set out below.
After you have closed your account, we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Customer Terms, offer new features you may be interested in, or fulfill your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete Personal Data upon your written request. We will retain de-personalized information after your account has been closed.
Applicable Data Protection Law
For the purpose of the General Data Protection Regulation (EU) 2016/679, the data controller is Rock Solid Internet Systems, Inc., a Corporation registered in Utah, USA, with EIN# 26-0016679, whose registered office is at 466 N. 900 W. American Fork, UT 84003.
Where we store your Personal Data for EU Customers only
The Personal Data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your Personal Data, you agree to this transfer, storing, or processing outside of the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We always ensure that your information is only transferred in full accordance with UK data protection laws and/or applicable EU data protection laws. In particular, this means that your information will only be transferred to a country that provides an adequate level of protection (for example, because the European Commission has determined that a country provides an adequate level of protection) or the recipient is bound by standard contractual clause according to conditions provided by the European Commission (“EU Model Clauses”). You are responsible for checking the privacy policy of any third-party websites we link to.
Our Service is accessible via the Internet and may potentially be accessed by any user around the world. Other users may access the Service from outside the EEA. This means that where you chose to upload your data to the Service, it could be accessed from anywhere around the world, and therefore, a transfer of your data outside of the EEA may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
The Service may contain links to and from third-party websites of our partners, networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their privacy practices or content.
Complaints: If you have any complaints about our use of your information, please contact us as set out at the end of this Privacy Policy or contact the UK supervisory authority – The Information Commissioner’s Office (“ICO”).
Changes To This Privacy Policy
We reserve the right to change this Privacy Policy at any time, and any amended Privacy Policy will be posted on our websites, and you will be notified by email, where appropriate. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 25 May 2018 and replaces any other Privacy Policy previously applicable from this date.
Contact Us
Questions, comments, and requests regarding this Privacy Policy are welcomed and should be forwarded by email to support@lumeadigital.com.
• Terms of Service and End User License Agreement
• Data Processing Agreement
• Cookie Policy